Returns & Exchanges Policy
Exchanges & Return Policy
We are always here to help, Hottie Squad! We are pleased to accommodate returns and exchanges on all hair extensions from our website that have not been opened, worn, or tampered within 30 days of purchase.
Exchanges Under 30 days
We understand clients requests may change and Hotheads is more than happy to help our stylists get the correct products in their hands quickly. Click HERE to process your exchange if your order falls under 30 days of purchase date or go directly to https://hotheads.com/apps/returns.
Exchanges Over 30 days
If your order falls over 30 days of purchase date, please email customerservice@hotheads.com.
Exchange/Return Policy purchased from local distributor
If you made a purchase from a local Hotheads distributor, please contact them for further instructions on your exchange.
90-Day Hassle Free Warranty
Hotheads® strives to offer the industry's best service to our #HOTTIESQUAD community. We know things happen and we stand behind our products. That’s why we offer a 90-day hassle free warranty against factory defects* on all human hair products from two weeks of date of purchase on our website or from a local distributor.
To get started, please click link to vist our #HOTTIESQUAD Help Center or call 1-866-969-5159 and leave a message. A customer service agent will return all calls within 24 hours Monday-Friday.
When filing a claim under our Hassle Free Warranty, the hair will undergo an inspection process; however regardless of the outcome, the stylist will receive a replacement of the original item. If the hair is not found to be defective, our team will discuss maintenance and care tips to increase longevity of the hair.
*Chemically processing, intentional misuse or the removal or modification of any of the original components of the extensions VOID the warranty and Hotheads will not be held responsible.